New Patients

As long as your child has had a physical in our office in the last 12 months, we can fill out a sports form based off that physical. If your child has not had a checkup in the last year, you will need to schedule a well child appointment.

Please call the front desk at (336) 605-0190 to request copies of your child’s records.

Northwest Pediatrics is dedicated to keeping healthy kids healthy and getting sick kids the treatment they need. That’s why we have two separate waiting rooms with separate entrances! For well visits and vaccines, enter through the “Well” entrance. If your child is not feeling well, please use the “Sick” entrance.

Payment, including co-pays and co-insurance, is expected at the time of service. If you are experiencing a financial hardship, please contact our billing department at 336-217-0874, and we will do our best to work out a payment arrangement that is suitable for you. 

As a parent or guardian PMCH patient, your role is to be an active participant on your child’s healthcare team. You can do this by bringing a list of concerns, questions, and medications to every appointment, letting us know if you bring your child to the Emergency Room or Urgent Care, letting the ER or UC staff know that Northwest Pediatrics is your primary provider, and authorizing them to send information to us, and by being informed about and involved with your child’s healthcare decisions.

For assistance with medical questions, please contact our office directly, and a nurse or a physician will be glad to help you. Northwest Pediatrics is available 24 hours a day. If you need to speak with someone after hours, please call our main number (336) 605-0190 to be connected with an after-hours nurse. A provider is always on call.

We are happy that you are entrusting us with the care of your sweet baby! The only thing that you need to do is notify the hospital upon check-in that you have chosen Northwest Pediatrics as your provider. The hospital will contact our office when your baby is born, and shortly after your delivery, one of our providers will come and examine your baby. 

Congratulations on the birth of your new baby! With most insurance companies, you have 30 days to add a new baby to your policy. We recommend that you call as soon as possible; if you wait past the 30-day period, most insurance carriers will not make exceptions, and your child will not be able to be insured until your plan’s next open enrollment period.

Please use our patient portal to request a refill.  If you have any questions, feel free to contact our office and we will gladly assist you.

Since Northwest Pediatrics is your medical home, it is important to notify us when your child is seen by another provider, whether it be in the emergency room or at an urgent care facility.  It is important for us to get a copy of your medical records so that we can be an active participant in your healthcare team. 

We ask that whenever possible, please give a 24-hour notice of canceling an appointment. Especially during the fall and winter seasons, many children are ill, and your cancelation may allow us to see other children in need. Appointments cancelled with less than 24-hour notice may be considered no-shows, and multiple no-shows may result in dismissal from the practice.